Account Terms Policy
Defines account opening, suspension and closure. Privacy policy explains how your data flows through each stage and who can access it during those events.
LEGAL REFERENCE
Your data. Your control. Our clarity.
At gen303, your privacy isn't negotiable. We've built this privacy policy around how we collect, store and protect your account information—from the moment you open your account through...
Account SecurityPayment ProtectionData TransparencyYour RightsCompliance
Policy scope and data handling
gen303 collects your personal information to deliver account services, process transactions via DANA, OVO, GoPay and QRIS, and comply with local regulations in supported regions where we operate. Your data is encrypted in transit and at rest. We do not sell your information to third parties. Where local law permits, we retain transaction records for fraud prevention and regulatory reporting. You may
request access, correction or deletion of your personal data by contacting our support team. This policy applies to gen303.app and all connected services.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
24/7 SUPPORT
Privacy questions? We're here.
Team online
Email Support
Send privacy concerns to our data team. We respond within 48 hours on weekdays. Your request is logged and tracked from receipt to resolution.
Live Chat
Chat with support during account hours. They can walk you through your data rights, explain our policy and help with data access requests immediately.
Privacy Portal
Log into your account and navigate to Settings > Privacy. Download your data, review permissions and manage contact preferences without leaving your dashboard.
REVIEW SIGNALS
How we keep your trust
Encryption Standard
All data transmissions use TLS 1.3 encryption. Your account credentials, payment details and session history are never stored unencrypted on our servers.
Regular Audits
Third-party security firms audit our data systems quarterly. Results are reviewed internally and shared with regulators in supported jurisdictions where required.
Breach Protocol
If we detect unauthorized access to personal data, we notify affected account holders within 72 hours and provide guidance on protective steps you should take.
No Broker Sales
We never broker or sell your personal information. Payment processors and compliance partners receive only what they need to handle transactions and reporting.
Retention Limits
Account data is kept only as long as required by law or contract. After closure, we delete personal records within 90 days unless legally required to retain them.
GDPR Aligned
Though we serve Indonesia, our infrastructure meets GDPR standards for data handling. You have the right to request, correct and delete your personal information.
WHY THIS PLATFORM
Consistency across our policies
Payment & Deposit Policy
Covers DANA, OVO, GoPay and QRIS transaction terms. Privacy section details what payment data we retain, how long we store it and who your payment partner shares it with.
Responsible Play Policy
Outlines account limits and session controls. Privacy policy clarifies how we use your activity data to enforce those limits and protect your account.
Complaint & Dispute Policy
Handles claim resolution. Our privacy addendum explains how dispute information is handled, stored and shared with regulators during investigation.
Cookie & Tracking Policy
Details analytics cookies and pixels. Fully aligned with this privacy policy; you can manage all tracking preferences from your account settings dashboard.
Third-Party Partner Policy
Lists payment gateways, compliance vendors and support tools. Privacy policy specifies exactly what data each partner receives and how long they keep it.
Jurisdiction & Changes Policy
Explains policy updates and regional differences. We notify you of material privacy changes 30 days in advance via email and in-app alert.
What defines our privacy approach
Your Account Is Yours
You own your account data. We hold it on your behalf. You can export it, correct it or request deletion anytime. We never use it for marketing without your consent.
Payment Data Separation
DANA, OVO, GoPay and QRIS details are processed by certified payment partners, not stored by gen303. We see transaction confirmations; we don't see your full card or wallet credentials.
Session Tracking Only
We log your game activity, table visits and login times to prevent fraud and deliver the lobby. We don't sell session data. Analytics are internal-use only.
Minimal Data Collection
We ask for name, email, phone and payment method at signup. We don't ask for address, employment or family info unless required by local law in your region.
Clear Consent Paths
Marketing emails, SMS and push notifications are opt-in. Unsubscribe from any channel instantly in Settings. We don't email spam or pre-check consent boxes.
International Standards
Our data centers meet GDPR, ISO 27001 and local data sovereignty rules. Even though we serve Indonesia, your data is handled with international security protocols.
Privacy policy questions answered
We collect your name, email, phone number, date of birth and payment method at signup. During play, we log your session activity, device type, IP address and betting history for fraud prevention and account security. We do not collect employment, address or family data unless required by supported-region law.
Active account data is retained while your account is open. After closure, we delete personal records within 90 days. Transaction history for DANA, OVO, GoPay and QRIS payments is kept for 7 years to meet financial reporting obligations in supported regions.
Payment details (DANA, OVO, GoPay, QRIS credentials) are processed by certified third-party payment gateways, not stored or accessed by gen303 staff. We receive transaction confirmations only. Our compliance team may access anonymized payment counts for regulatory reporting.
Yes. Log into your account, go to Settings > Privacy > Download My Data. We'll email you a complete export of your personal information, session history and transaction records in CSV format within 5 business days.
If we detect unauthorized access to your personal data, we notify you within 72 hours via email and in-app alert. We'll explain what was affected, steps we've taken and what you should do to protect your account and payment methods.
Unsubscribe instantly from the footer of any marketing email, or log in and navigate to Settings > Communications. Uncheck Email, SMS or Push Notifications. We process opt-outs within 24 hours. Transactional emails (account alerts, payment confirmations) continue regardless.
We don't sell your data. Payment partners (for DANA, OVO, GoPay, QRIS) and compliance vendors receive only what they need to serve you. We don't share your email, phone or play history with marketers, affiliates or data brokers.